Universal Cleaners Inc. was established in 2008 by founder and current President Tony Youssef. With a background in Business, Quality Assurance and Customer Service, Tony moved into the Janitorial service industry following the footsteps of his older sibling and role model Isaak Youssef. After visiting his sibling in Australia, Tony with the help of his sibling, developed a vision to provide un-matched cleaning and janitorial solutions to a broad Commercial and Industrial clientele. He began to build Universal Cleaners Inc with the closest people to his heart, his sister Rozalyn and best friend Pasquale. Surrounded with people who shared the same vision, Universal Cleaners Inc was launched in the new developing area of Binbrook, part of the Greater Hamilton region. Tony hired Dennis Gregorio as Vice President, after a strong friendship was built based on moral values which highlighted the importance of having happy employees, thus resulting in a happy clientele. Tony oversees the company’s operation which now stretches across Southern Ontario and continues to provide un-matched janitorial cleaning services. A dedicated and active member in the community with a passion for animals, Tony launched the inaugural fundraiser event to benefit sheltered animals in 2015.
Dennis Gregorio joined Universal Cleaners Inc. in January 2016 as the Company’s Vice President of Operations. Dennis has been in the Janitorial Service Industry for the past 15 years and has been employed by some of Canada’s largest Janitorial Service Providers. During such time, Dennis managed various accounts across the province of Ontario and upwards of 150 employees directly reporting to him. Before venturing into the Janitorial Service Industry however, Dennis first excelled his Management and Customer service skills in Retail. This gave him a strong foundation of Employee Management, Customer Service and Sales. In 2015, Dennis met Tony and a friendship was born due to shared values and emphasis on work life balance and assuring that employees remain the core of any successful company. Dennis has since remained an integral part of Universal Cleaners Inc.’s success and continues to be the Company’s ambassador in assuring a safe, healthy and happy work environment for all UCI employees.
Our company continues to build a great reputation through our 4 pillars to success.
Integrity, progressiveness, competitiveness and customer service.
Universal Cleaners Inc. continues to grow leaps and bounds. Servicing some of Canada’s most reputable chains and franchise retail stores – adding new contracts and still maintaining a healthy relationship with our partners who helped us become who we are.
Universal Cleaners Inc. continuously revisits existing partnered accounts to assure best practices are applied. Our Company approach overall is reliant on understanding the required services to be rendered, the Health, Safety and Environmental risks at hand and a high level of communication plus coordination of all parties involved in the provision of services.
The following steps would need to be adhered to and be seamless at all times in order to achieve a positive impact on all accounts:
Universal Cleaners Inc. lives by its core values and its ethical principles. Every employee in the Group is expected to share these values and principles. At the center of our ethical principles is our commitment to business integrity. Adherence to these uncompromising standards is part of what it means to be an employee of a best-in-class company. Our employees must never compromise adherence to this statement for financial or personal gain. We do not tolerate any practice that is not born of honesty, integrity and fairness, anywhere where we do business.
We are advocates of progress. We realize that methods and practices continuously evolve. Our group works diligently to develop new methods to enhance the cleanliness of our client’s facilities. This is achieved through the use of “state of the art” machinery and continuous training and developing of our staff.
Value creation is the primary aim of any business entity. We create value for our customers through incentives and service. It is through our exceptional service that our customers have become our biggest advocates.
Listed on every Company’s core value, but seldom achieved. Our Leadership team stems from Customer Service. It is simple, follow through on your promises in a timely manner. And we make sure the same message is delivered to our front line staff.
Our approach is simple– we strive to WOW our clients on every clean, every time.